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Customer Care

Force Majeure

Neither Buyer nor Seller shall be liable to the other for delays in performance of its obligation here-under caused by acts of God, war (declared or undeclared), government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or similar occurrence beyond the party’s control, making it impossible, illegal, or commercially impracticable for one or both parties to perform its obligations under these Terms and Conditions of Sale, in whole or in part.

Use of Materials Located on This Site: Copyrights, Trademarks and Restrictions

All materials published on this website (including but not limited to articles, photographs, images, illustrations, audio clips and video clips) are protected by copyrights which are owned and controlled by PearlsandAscots by CA or the party credited as the provider of the material.  The entire contents of this website are also copyrighted as a collective work under the United States copyright laws, and the selection, coordination, arrangement and enhancement of such content are protected by copyright.  You shall abide by all copyright notices and other restrictions contained in any material accessed through the website.  No material from this website or any website owned, operated, licensed, or controlled by PearlsandAscotd by CA may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial home use, and may print one hard copy of the material on this website for your personal, noncommercial use, provided you keep intact all copyright and other proprietary notices. You acknowledge that you do not acquire any ownership rights by downloading or printing copyrighted material.  Modification of the materials or use of the materials for any purpose other than personal, noncommercial use is a violation of the respective owners’ copyrights and other proprietary rights.  The use of any such material on any other website or networked computer environment is prohibited.


All trademarks, service marks, and trade names are proprietary to Alternative or the other designated owner of a posted mark.  Elements of this website are protected by trade dress and other laws and may not be copied or imitated in whole or in part.



These Terms and Conditions of Sale constitute the entire agreement between Seller and Customer, superseding any prior agreements between Customer and Seller. The failure of Seller to exercise or enforce any right or provision of these Terms and Conditions of Sale shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to these Terms and Conditions of Sale must be filed within one (1) year after such claim or cause of action arose or be forever barred.  The section titles in these Terms and Conditions of Sale are for convenience only and have no legal or contractual effect.

Questions and Comments

Thank you for reading and agreeing to these Terms and Conditions of Sale. Please direct any questions or comments regarding the Terms and Conditions of Sale by electronic mail to

What are your mobile terms?

Our organization is dedicated to protecting your privacy and work hard to ensure our website, and services are both safe and secure for our visitors, clients, and subscribers.

Protection of Information

Any information communicated to our organization for text messaging and or storage will remain in the ownership of the user, which will be stored securely in accordance with our security policy and the law. Our organization will take the necessary steps to secure your personal information with safeguards appropriate to the sensitivity of the information. Our organization will, at no time, rent or redistribute this information without your consent, except where legally required to do so.

Subscribing and Unsubscribing

It is policy, that just as a user must opt in to a text marketing list, they have the right to opt out of a particular text marketing list as well. When a user opts out of a text marketing list, they will no longer receive any texts unless they, themselves, re-subscribe.

Limits On Our Abilities

Even though your privacy is of the utmost importance to us, due to standing legalities, we cannot promise that personal information will not be divulged to third parties in ways not explained by this privacy policy. Furthermore, we can (and you give us permission to) divulge any information about you to private entities, law enforcement or other government officials, as we, in our sole vigilance, believe needed to address and/or answer questions or resolve problems.

Our organization reserves the right to change this privacy policy at its discretion. Your continued use of this service after changes to this privacy policy have been posted is taken as acceptance of those changes. It is your responsibility to monitor the privacy policy to determine whether any changes have been made. This privacy policy is subject to and applicable to all privacy laws.


You acknowledge that accepting this privacy policy is a condition of your relationship with our organization and its services and you agree to be bound by all of its terms and conditions.

Term and Conditions

All sales made by Pearls and Ascots byChristian Advisory, (“Seller”) to you (“Customer”) are governed by these Terms and Conditions of Sale unless otherwise indicated by Pearls and Ascots byChristian Advisory in writing.


Please read these Terms and Conditions of Sale before placing your order.  Do not place any orders unless you understand and agree to all Terms and Conditions outlined herein. Pearls and Ascots byChristian Advisory reserves the right to amend or modify these Terms and Conditions of Sale at any time and without notice at its sole discretion.


All sales are contingent on the Customer’s acceptance of Pearls and Ascots byChristian Advisory Terms and Conditions of Sale.


Seller shall not accept Customer’s purchase orders unless and until Customer consents to these Terms and Conditions of Sale.  These Terms and Conditions of Sale (as set forth on this website) supersede the terms and conditions of Customer’s purchase order(s) and will govern all transactions between Customer and Seller.  These Terms and Conditions of Sale also apply to all future transactions unless modified in writing and signed by Seller and Customer.


Payment Terms

Seller accepts Visa, MasterCard,  Discover, American Express.


Pre-authorization of Credit and Debit Cards

Please note, when paying for an order with a credit or debit card,  will pre-authorize your card for the portion of your order that is shipping, along with applicable freight and sales tax, prior to processing your order.  The full amount will then be charged to your card once your order ships.  Pre-authorizations reserve the total dollar amount on your credit card (or funds available through your debit card) to pay for your order.  Pre-authorizations will drop off of your account within 1-7 days, depending on your card issuer.


Sizing Chart

Sizing charts may vary through manufacturing. Click on the product description for sizing recommendations. Contact us if you need any specifics regarding sizing.



Unless otherwise noted all orders ship between 7-14 business days via USPS first class mail, please confirm your shipping address  to prevent shipping delays or loss. We are not responsible for incorrect shipping addresses entered during checkout. No modifications to sizing or shipping can be made once an order has been placed.

The exception to our shipping times is during Regional Conference Season. During that time, we are traveling and unable to positively guarantee that your item will ship within 7-14 days. Please email us at if you have any questions.


Shipping confirmations including tracking numbers are emailed when orders have been shipped. You can track the status of your order directly on the USPS website and entering your tracking number.


Pearls and Ascots by CA cannot be held responsible for any shipping delays caused by unpredictable weather, natural disasters or general delays within the corporate USPS system. Additionally, Pearls and Ascots by CA is not responsible for any lost or stolen shipments or packages.


We are NOT liable for packages or transit delays once they are scanned in by the shipping provider, which confirms that they are in possession of your package. We do not have any inside sources or information outside of what the tracking provides you. Please contact the shipping carrier about any shipping and/or delivery issues!

Basic, First Class Mail does not include package insurance. If you'd like up to $100 in shipping insurance automatically added to your order for protection against loss or damage, please choose Priority Mail or higher for your shipping method. If you’d like to add additional coverage, please select the additional insurance option when  placing your order so that we can further assist you.

If the package was shipped via Priority Mail or higher, YOU must file a claim directly with USPS in the case of loss or damage.

If your package is undeliverable or delivered to the wrong address due to an incomplete or incorrect address provided, we do not assume responsibility if the package never makes it to you or back to us (returned to sender).

If your package is marked as "delivered", but is missing, please contact your local USPS for verification of delivery location, and/or your local authorities to report theft. We will NOT refund or replace “delivered” orders.

What happens if my package is returned to sender?

Orders sent back to us by shipping carrier due to incomplete or incorrect address, or marked “undeliverable” for any reason, will be processed as a return & will be charged a 20% restock fee. Fee will be deducted from store credit that will be emailed to you. Original shipping cost is non-refundable.

Sales Tax:

 Seller is required by the state of Georgia to charge sales tax to any order being shipped.


All prices are in U.S. dollars. International currencies are converted automatically at checkout.


Notice of Defects

Customer is responsible for inspecting  merchandise upon receipt. Customer shall notify Seller in writing to within 3 DAYS of Customer’s receipt of the merchandise of any claims for damages resulting from delivery or any defect in the merchandise discovered by Customer, including, without limitation, claims related to shortages, quality, or specification.

****Please note: computer screens have chromatic aberration, especially between CRT screen and LCD screen. We can not guarantee that the color of our products will be exactly the same as the photographs you see.

Submitting Your Request: All requests to replace defective or damaged items must be received within 7 days of your order shipped date and 3 day of receipt. To submit your request, please notify us by email at with “Defective/Damaged Item” in the subject line. We will promptly respond with an email instructing you on how to submit your return. Please be sure to have your order number. We will not issue a store credit of defective or damaged items if you do not have your receipt or proof of purchase. Please note under no circumstances do we offer refunds.



Shipping fees are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. We will pay the shipping costs to resend the defective or damaged item (the replacement item). Depending on where you live, the time it may take for your replacement product to reach you, may vary.

Exchange/Return Policy 

Store Policies



Exchange And Return Policy


We want you to love your purchase. We work hard to make sure that you receive the best quality that we have to offer.. Please, know that effective immediately.. ALL SALES ARE FINAL. If the merchandise is damaged  please contact us at within 3 days of receiving your item. Once received at our warehouse and approved, You will receive a credit for the damaged merchandise. Please note that we do not provide exchanges or returns for sizing issues. Please pay close attention to the sizing chart in each item description.. Please email all your questions to us, before you purchase.

Refund Policy


Do you want to return an item? Please review our requirements below!


  • Merchandise must be returned within 5 business days of receipt.

  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.

  • Merchandise must have all tags, including any hangtags attached.

  • Any merchandise marked "Final Sale" cannot be returned.

  • Non-returnable merchandise includes final sale products, special order, jewelry,  swimwear, and bodysuits.

  • Shoes must be repacked in their shoebox(es) and placed in a protective box.

  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.

  • The customer is responsible for all shipping fees.

  • Shipping fees are non-refundable.

Pearls and Ascots by CA diligently inspects all items before shipping; and although, damaged merchandise is extremely unlikely., but is always possible.

Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. Store credit is valid only at

Upon receipt of your package, your return for store credit will be processed within 5-6 business days. You will be notified via email once your return has been processed.


  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.

  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.

  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

**Our Office is not open to the public**


There will be NO REFUNDS given for any reason, ONLY STORE CREDIT.

All merchandise sold by Pearls and Ascots by CA is sold as ­is. By making a purchase with Pearls and Ascots by CA you are confirming that you have read and understand our no refund policy.

***Please note, damaged items accepted for return will receive store credit, minus the cost of shipping.

All shipping costs are the responsibility of the purchaser.

Prices, Quantities, Styles and Colors

All prices are subject to change without notice. All merchandise will be billed at the prices in effect at the time of ordering. So Seller reserves the right, at its sole discretion, to change or discontinue styles, colors, sizes or fabrics.  All orders are subject to availability.

Promotional Codes, Coupons and Discounts

Promotional discounts cannot be combined at time of redemption unless otherwise stated in the promotional offer, nor can they be applied to previous purchases.  Promotional codes cannot be applied to gift certificates under any circumstances.  Promotional discounts cannot be applied to tax, shipping and handling, or any similar processing charges.  Original discount amount will be deducted from the value of all returned items purchased with a discount at time of purchase (e.g. promotional codes, coupons, etc.).



What are your business hours?

Our operating hours are non-typical and flexible. We operate office visits by appointment only. Because we are flexible we ar pretty consistent with email responses. If you need to reach us please email

What types of payment do you accept?

We gladly accept  Visa, MasterCard, Discover and American Express and Gift Cards.

We do not accept cash. We accept Checks or money orders for custom items only. 

When will I receive my order?

We typically ship out items within 2 to 3 days of order receipt, sometimes sooner, dependent on our order volume.

During Holiday months and conferences our schedule is a little different and we ask your patience as we are often inundated with orders and sometimes our best intentions do not materialize.. Please also be mindful of shipping , the post office will determine  delivery time once it has left our Office. For standard shipping, please allow an additional 5-7 business days for priority mail, the standard is 1-3 business days for delivery.  

How do I check the status of my order?

We will send you a tracking number via email as soon as your order ships. To check the status of your order, click the link in the email. In the event you do not receive a tracking email, please reach out to us and we will provide a status update. 

What is your return/exchange policy?

Please see above to view our return/exchange policy.

Do I have to pay for return postage?

Unfortunately, we do not offer prepaid return labels at this time. You have the option to use the carrier of your choice to ship your items back to us. We recommend obtaining a tracking number for your shipment as we are not held liable for packages that are lost en route back to us. 

My order arrived damaged, what do I do?

If your order arrives damaged, please notify us immediately at indicating the issue along with a photo the damaged product(s). We will validate your claim and send you instructions on how to return your damaged goods for a replacement. 

My item was stolen, how do I get a refund?

Unfortunately, we are not responsible for lost or stolen items. Once orders leave our  warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost/stolen. After 14 days, please call the customer service team of the courier:

- USPS customer service: 1-800-275-8777

- Fedex customer service: 1-800-463-3339

- UPS customer service: 1-800-742-5877

My package was marked delivered but I haven't received it? 

Sometimes, USPS marks a package as delivered even though it's still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claimed can be filed with the carrier. Once orders have left our  warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier:

- USPS customer service: 1-800-275-8777

- Fedex customer service: 1-800-463-3339

- UPS customer service: 1-800-742-5877

Is there a discount for bulk/large quantity orders for items on your site?

Yes! If you are ordering a quantity of 20 or more of any item on our site, contact us for a special discount.

My question is not listed above, what do I do?

Email your question to us at

Alpha Kappa Alpha Sorority, Inc. Buyer Terms

“Buyer acknowledges, understands and agrees (hereinafter collectively “agrees”) that he/she is an Authorized Buyer only if buying goods bearing logos, designs, copyrights and trademarks for an AKA member. Buyer agrees that a non-member is not allowed to purchase, own, wear or possess such items.


Buyer also agrees that purchasing Sorority goods for any other reason is prohibited and doing so under false pretense authorizes Sorority to immediately (1) remove the goods from the internet and all social media platforms such as Facebook, Instagram, ebay,, (hereinafter collectively “Third Party”) and (2)repossess such good(s) from Buyer and Third Party trying to sell them. Buyer agrees to waive its First Sale Doctrine right to subsequently sell any item(s), bearing a Sorority Mark.”


Disclaimer of Warranties

Seller cannot guarantee variances in color, shade, size, or construction of merchandise.  Seller hereby disclaims all express and implied warranties, including, without limitation, implied warranties of merchant-ability and fitness for particular purpose.


All such warranties are hereby disclaimed and excluded from any and all transactions between Customer and seller and shall not apply to the merchandise sold by Seller.


Limitation on Liability

Customer acknowledges that Seller shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages including but, not limited to, damages for loss of profits, goodwill, or other intangible losses (even if Seller has been advised of the possibility of such damages), or personal injuries or death resulting from use or sale of the Seller’s merchandise.


Jurisdiction and Governing Law

Seller is headquartered in the State of Georgia in the United States of America.  These Terms and Conditions of Sale shall be governed by and interpreted under the laws of the State of Georgia (without regard to its conflicts of laws principles) and the federal laws of the United States of America.  If any provision of these Terms and Conditions of Sale is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Use, which shall remain in full force and effect.


Customer expressly agrees that exclusive jurisdiction for any dispute with Seller, or in any way relating to these Terms and Conditions of Sale, resides in the courts of the State of Georgia and you further agree and expressly submit to the personal and exclusive jurisdiction of the courts of the State of California in connection with any such dispute including any claim involving the merchandise or Seller or its affiliates, subsidiaries, employees, contractors, officers, directors.


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